I was walking along a familiar and crowded route recently when I fell. I can’t tell you why I thought there was one more step though I could easily blame it on my glasses. I usually wear contacts but opted for my trifocals instead. I was not listening to music, gazing at a smartphone screen or talking to the person I was with. I was just walking.
Archive for the ‘Communication’ Category
We seem to be ready to go to opposite corners these days. Managing conflict well requires a set of skills. How the issue is handled is often more critical than the issue itself. Learning how to speak your mind requires a clear set of some rules of engagement. No hitting, no spitting, no threats of bodily harm! You don’t have to pick up your ‘bat and ball’ and vow never to return. We all can manage friction better with some clear guidelines.
With the pressures and constraints the boss is working with in our ‘get done more with less’ workplace, workers need to work together with their boss, not simply for their boss.
Unless you work with people who were raised exactly as you were raised, went to your school, and had the same financial advantages or disadvantages you did – there are going to be areas where you think differently and have different perspectives and ideas. That can lead to friction.
Do you have a good sense of humor? Most people think they do. But if you are feeling more stressed than usual these days, you may have to reexamine your answer.
The New Year brings with it resolutions to make this year better in some meaningful way than last year. You many have exciting goals, challenging objectives, and positions to fill with new employees. What should you be on the lookout for?
Happiness feels better than anger or depression. There are studies that actually measure the positive effect an upbeat attitude can have on the bottom line. There is research that suggests that being happy at work can improve revenue, employee engagement and retention, customer loyalty, and even creativity. I don’t advocate acting as if a bad situation isn’t happening but I do think it makes sense to focus on what you CAN do, what you are good at doing, and what brings joy into your life.
We all have an internal sense that there is a binary choice when confronted with a threat or an uncomfortable situation. This is known as the fight or flight response. When feeling threatened by people or things that create a sense of danger, we choose to fight and take on the threat or depart – to live another day.
How can you maintain and foster a healthy workplace for your employees in today’s world of a two second focus?
How many of us think about making a pivot to refresh and re-calibrate in order to connect to clients and customers in a new way? You could create an updated and fresh message that connects more powerfully that produces an actionable response on your customer’s part to buy!